To Our Community
At HotFlame Gas Company, taking care of our customers, our employees and our communities is what we do. Every day, we safely and reliably provide propane service so that our customers can heat their homes and prepare their meals. While the Coronavirus (COVID-19) pandemic is an unprecedented challenge to Michigan, Wisconsin and our nation, the dedicated HotFlame team is committed to doing all we can to continue serving our customers and minimizing any inconvenience. We have preparedness plans in place and are continuing to follow the latest guidance from the U.S. Centers for Disease and Prevention and our governmental authorities.
As circumstances warrant in the coming days, we may need to make some operational adjustments. If that is the case, we will post any changes on our website. Please call us at 800-882-3200 for additional information.
Walk in Offices Closed
To limit exposure, we will be closing the lobby of our Carney, Michigan office temporarily to walk in traffic. We will continue to monitor the situation and communicate any changes to this decision when that information is available.
Emergency Response and Service Visits
Our dedicated team will continue to respond to emergency leak calls 24 hours a day, 7 days a week. We will also continue to perform essential service visits following precautionary protocols.
We appreciate your patience as we work to provide the best possible service during this public health emergency. The health well-being and safety of our customers, associates and communities will continue to be our top priority each day.
Sincerely,
James Warren
General Manager HotFlame Gas
